Privacy Policy

Privacy Policy

Effective Date: 2025

1. Introduction

Welcome to Hello Trading Cards! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase on our website (the “Site”). We are committed to ensuring that your information is secure and used only in accordance with applicable UK data protection laws, including the Data Protection Act 2018 and the UK GDPR.

2. Information We Collect

Personal Data

While you interact with our Site or place an order, we may ask for and collect personal information including, but not limited to:

  • Contact Information: Name, email address, telephone number.
  • Address Details: Shipping and billing addresses.
  • Payment Information: Credit/debit card details or other payment methods.
  • Other Information: Any additional details you provide voluntarily.

Usage Data

We also automatically collect information about how you use our Site. This may include your IP address, browser type, pages visited, and time spent on the site. Such data helps us improve our website and provide a better experience for our users.

3. How We Use Your Information

We use the information we collect to:

  • Process Orders and Provide Customer Service: Fulfill your orders, manage billing, and respond to customer inquiries.
  • Improve Our Services: Analyze site usage and trends to enhance functionality and user experience.
  • Communicate with You: Send updates on order status, new products, special offers (with your consent), and important changes to our policies.
  • Legal Compliance and Fraud Prevention: Ensure compliance with legal obligations and protect against fraudulent activities.

4. Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

  • Contractual Necessity: To process your order and provide the services you have requested.
  • Consent: For sending marketing communications and other purposes where you have explicitly agreed.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: For improving our products and services while ensuring that such interests do not override your rights.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to:

  • Enhance your browsing experience.
  • Analyze site usage and improve functionality.
  • Provide customized content and marketing communications.

You can control your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our Site.

6. Sharing Your Information

We may share your information with trusted third parties who assist us in operating our website, processing orders, or conducting our business. These may include:

  • Service Providers: Payment processors, shipping companies, website analytics providers, and customer service platforms.
  • Legal Authorities: If required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction.

Any third party with whom we share your data is contractually obligated to protect it in accordance with this Privacy Policy and applicable data protection laws.

7. Data Security and Retention

We take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online data transmission or storage system is 100% secure.

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once your data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

  • Right of Access: To request copies of your personal data.
  • Right to Rectification: To correct inaccurate or incomplete data.
  • Right to Erasure: Under certain circumstances, to request that your data be deleted.
  • Right to Restrict Processing: To request that we limit how we use your data.
  • Right to Object: To object to certain data processing activities.
  • Right to Data Portability: To receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the contact details provided below.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please reach out to us CONTACTFORM

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. Any updates will be posted on this page, and the “Effective Date” at the top will be revised accordingly. We encourage you to review this policy regularly to stay informed about how we are protecting your information.