Refund Policy

Cancellations

Orders may be cancelled prior to shipment. Once payment has been confirmed and the order has been dispatched, cancellations are no longer accepted.

Stock Availability

Because our products are listed across multiple platforms, stock discrepancies may occasionally occur. For instance, an item may appear available on our website but be sold out elsewhere.

• If an item is found to be out of stock after purchase, we will contact the customer to confirm whether they would still like the remaining items shipped or to cancel the entire order.
• If no response is received within 2 days, we will proceed with shipping the available items and issue a refund for the out-of-stock card(s).

PSA-Certified Items

Graded cards are evaluated by their certification agency (e.g. PSA or BGS). We do not accept inquiries, returns, or exchanges regarding the assigned grade or condition.

Defective Items

If you receive a defective product, please contact us via our inquiry form within 5 days of delivery.

Definition of Defective Items:

• The condition of the item differs significantly from our grading standards (e.g. an “A” grade was purchased, but the card appears closer to a “B” grade).
• The item received is different from what was ordered.

For our grading standards, please refer to our Card Condition page.

High-Value Items

To help prevent fraudulent claims, detailed photos are taken of all high-priced cards prior to shipping. If the item you received differs from the photos we have on record, we may reject the request for return or exchange.

Returns Not Accepted in the Following Cases:

• Mistaken orders or changes of mind.
• Requests to return non-defective items.
• Return requests made more than 5 days after delivery.
• Products that have been used or altered by the customer.

If You Receive a Defective Item

We apologise for the inconvenience and will work quickly to resolve the issue. Please reach out via our inquiry form here so we can begin the defect evaluation process.